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Mobility On-Time Performance

Definition: Measures the percentage of Mobility customer pickups within 30 minutes from scheduled pickup time.

Performance (May 2014 and Fiscal year-to-date):

In May, did not meet the Target, the actual being 82.70% - mostly due to the increase in service during peak hours and operator availability issues.


  1. Improve operator availability
  2. Continue replacing aging vehicles
  3. Improve safe driving training 


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