About
MARTA

Key Performance Indicators

Rail Complaints per 100K Boardings

Definition: Measures customer concerns about rail service per 100,000 rail passenger boardings.

Performance (December 2016):

In December, met the Target; the actual being 0.59 - an increase of 0.39 compared to that in the previous month and an increase of 0.13 compared to that in December 2015.