Key Performance Indicators

Rail Complaints per 100K Boardings

Definition: Measures customer concerns about rail service per 100,000 rail passenger boardings.

Performance (September 2016 and Fiscal year-to-date):

In September, met the Target; the actual being 0.80 - an increase of 0.20 compared to that in the previous month and an increase of 0.15 compared to that in September 2015.