About
MARTA

Key Performance Indicators

Rail Complaints per 100K Boardings

Definition: Measures customer concerns about rail service per 100,000 rail passenger boardings.

Performance (October 2016):

In October, met the Target; the actual being 0.53 - a decrease of 0.27 compared to that in the previous month and a decrease of 0.09 compared to that in October 2015.