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Rail Complaints per 100K Boardings

Definition: Measures customer concerns about rail service per 100,000 rail passenger boardings.

Performance (May 2016 and Fiscal year-to-date):

In May, met the Target; the actual being 0.68 - a decrease of 0.10 compared to that in the previous month and an increase of 0.29 when compared to that in May 2015. 




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