Accessibility

Accessible Transportation

MARTA is dedicated to making public transportation accessible to everyone, regardless of disability. We are proud to say that all of our 120 bus routes are equipped with wheelchair lifts or kneeling capabilities. In addition, MARTA operates Paratransit services for qualified riders. See below for details.

We provide priority seating for our senior citizens and persons with disabilities at the front of every bus. Each rail station is 100 percent accessible with special, wide faregates for persons with disabilities. Escalators and elevators are located between the rail, bus and street levels at each station. Each train has a special wheelchair space at one end of each rail car.

• Orientation to the Breeze Vending Machine
• Click here to download the order forms for adding value to your Mobility enabled Breeze Card
• IMPORTANT ANNOUNCEMENT Applications for volunteers are currently being accepted for the following upcoming vacancy on the Elderly and Disabled Access Advisory Committee (EDAAC)
• Important Information for MARTA Customers with Disabilities – New Reflective Signs Available
• Web Site Accessibility
• Elderly and Disabled Access Advisory Committee Information
• Elderly and Disabled Access Advisory Committee Schedule
• MARTA Mobility
• MARTA Mobility Newsletter
• Half-Fare
• TTD Schedule Information Hotline: (404) 848-5665
• Requesting Materials in Alternative Formats

MARTA seeks to provide our customers with safe, reliable and efficient transportation. We look forward to working with you to provide the best service possible.

You may also e-mail itsmarta.com or write to:

MARTA Customer Service Center
2424 Piedmont Road, NE
Atlanta, Georgia 30324-3330

Specific details help MARTA thoroughly address your suggestions and comments. Please include the following information when calling or writing:

• Name, address and telephone number
• Day and time of experience
• Vehicle number and/or driver’s name, if applicable
• Reservation or Agent’s name, if concerning a telephone conversation
• Explanation of incident, suggestion or comment

Requesting Materials in Alternative Formats

MARTA is committed to demonstrating through all of its programs and activities a fully accessible transportation system (bus, rail, MARTA Mobility, facilities, and communications) is not only essential, but attainable.

Therefore, materials that MARTA makes routinely available to the public, including but not limited to, bus and rail schedules, system maps and customer guides, are available in alternative formats, upon request, by calling MARTA’s Office of Diversity and Equal Opportunity at 404-848-4037 or the Telephone Device for the Deaf at 404-848-5665. Depending on the nature of the request, the alternative formatted material will be made available to the requesting party within ten (10) business days of the request. Alternative formats include: Braille, large print, audio cassette and electronic data diskettes.

In an effort to support the Federal Transit Administration’s (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, disabled community advocates or the general public to call with concerns regarding public transit accessibility. The FTA numbers are as follows:

• Voice: 1-888-446-4511
• TDD/FIRS: 1-800-877-8339
• Assistance for TDD Users: (202) 366-0153
• Web site: www.fta.dot.gov
• E-Mail: ada.assistance@fta.dot.gov