About
MARTA

Key Performance Indicators

Bus On-Time Performance

Definition: Measures how closely the service ran to the schedule, as experienced by the customer. Departure is considered on-time, if made between 0 and 5 minutes after scheduled departure time. Many factors affect bus on-time performance. Some are within MARTA’s control (e.g., mechanical or driver problems). Others, such as traffic or unplanned detours, are not. Regardless of cause, MARTA strives to work around problems.

Bus Route:

Performance (September 2017): 

In September, did not meet the Target; the system-wide actual being 76.46%.

Corretive Actions:

  1. ​Improve route scheduling
  2. Identify and analyse underperforming routes