Key Performance Indicators

Bus Collision Rate per 100K Miles

Definition: Measures the number of collisions involving bus service per 100,000 miles (e.g., fender-benders, traffic accidents, operator errors) that cause a bus to go out of service.

Performance (November 2017):

In November, did not meet the Target; the actual being 4.36 – a decrease of 0.12 from that in the previous month.


  1. Conduct operator audits
  2. Improve operator safety training