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Overview of MARTA KPIs

The MARTA Board of Directors worked with staff to update the Authority’s Strategic Plan (Vision and Organizational Goals), including the formal establishment of Key Performance Indicators (KPI’s) intended to help better assess MARTA’s operational and financial  performance. The KPI program has been designed to enhance transparency, accountability, and overall agency performance.

The Report Card below tracks our monthly successes and also shows where improvement is needed.

To view detailed information click each KPI e.g. Part 1 Crime or Bus On-Time Performance.

KPI Legend


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MARTA Report Card-Key Performance Indicators (KPIs)


MARTA Mobility KPIs

MARTA Mobility KPIs

MARTA Mobility KPIs

These KPIs support MARTA’s goal of providing excellent paratransit service by improving on-time performance, avoiding Mobility van maintenance failures, and receiving fewer customer complaints. Click on each KPI for more details. 

MARTA Mobility KPI MAY 2016
Monthly Performance Against Target
Mobility On-Time Performance On Target
Mobility Mean Distance Between Failures On Target
Mobility Trip Denial Rate On Target
Mobility Reservation Average Call Wait Time On Target
Mobility Reservation Call Abandonment Rate On Target
Mobility Complaints per 1K Boardings On Target

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