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Letter to MARTA Customers

February 2006

An Open Letter to MARTA Customers:

MARTA is working hard to implementing numerous programs that will improve our service delivery, day-to-day business operations, and our customer’s overall experience.  By 2008, we will have built the MARTA of the future – one that you will be able to count upon for quality, reliable public transportation long into the future. 

We realize that three years is a long time to wait.  We are also acutely aware of the service related problems that our customers experience every day due to our aging equipment.

That is why we are making a commitment to put measures into place that will improve both our service delivery and our customer’s experience using MARTA.

Beginning this month, we are increasing the number of trains during off-peak hours and extending peak service during both the morning and evening rush hours – which will help relieve both overcrowding and wait times

Over the next few months, our customers will begin to experience:

• Cleaner rail cars, buses, shelters and stations due to more frequent cleaning schedules

• More reliable rail service resulting from enhanced maintenance practices and in- service repairs

• Improved bus service as schedules are adjusted to meet current demands and road conditions

• Additional station staff and increased customer communications during service delays or emergencies including the return of “next train” information and station specific messages on our electronic signs

We invite you to track our progress at www.itsmarta.com.  We also encourage you to continue to let us know what we can do to serve you better – your feedback is important to us as we work to make these system improvements.

MARTA is proud to have become a way of life for thousands of metro Atlantans over the last 25 years.  On behalf of all of our employees, I want to thank you for riding MARTA – whether it’s every day to work or occasionally to the airport or a sporting event.  

You have our promise that improvements are on the way.

Sincerely,

Richard J. McCrillis

Interim General Manager/CEO

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