M*PACT Program
MARTA Police
*
Proactively
Attacking
Crime
Trends
Download Acrobat PDF version
of the M*PACT Program
INTRODUCTION
MARTA Police Department is introducing a progressive
new crime control model—M*PACT (MARTA Police Proactively
Attacking Crime Trends). This program is being modeled
after the highly successful COMPSTAT program that
was developed by the New York City Transit Police in
1990.
The objective of M*PACT is to more efficiently utilize
Officers. The Precinct Commanders and their staff will
develop strategies to address the problems in their
areas. Police Officers will then be deployed to areas
in a timely manner.
Weekly M*PACT meetings will be held to monitor and
report the strategies of each precinct. All Precinct
Commanders will be held accountable for their precincts
success.
WHAT IS M*PACT?
By aggressively analyzing data and using computer
mapping, M*PACT will show trends in customer complaints,
crimes, calls for service and disorder on the system.
This information is then used to aid commanders in deploying
resources in the most efficient manner.
There are five basic principles to M*PACT:
- Set specific objectives: Recommended
that objectives not be expressed or measured in numbers
or percentages.
- Timely and accurate intelligence: Computerized
pin mapping and other crime analysis techniques will
serve as a radar system, achieving the early identification
of crime patterns and patrons concerns.
- Effective tactics: The effectiveness
of new tactics or strategies must be rapidly assessed.
Failed tactics should be discarded while successful
tactics need to be replicated in other precincts.
Communication between ranks will enhance tactics and
strategies.
- Rapid deployment of personnel and resources:
The rapid deployment of personnel and resources will
increase service to our customers in the most efficient
manner.
- Relentless follow-up and assessment: Gathering
of field intelligence, adapting tactics to changing
conditions and the close review of field results should
be a daily occurrence. This will result in quicker,
more efficient tactics.
CHANGING WITH THE TIMES
In 1977, the Georgia Peace Officer Standards and Training
Council (GPOST) certified the first officers of the
MARTA Police. This was the 26 member beginning of the
MARTA Police Department. Over the years as the MARTA
rail lines expanded, so did the Police Department. As
of today, there are 304 sworn positions and 47 civilians
for a total of 351 employees.
In the time since MARTA’s Police Department
began, we have implemented very successful patrol strategies
which include bike and bus patrols. The M*PACT program
will modify the way we patrol trains. We will no longer
have a posted officer on each train. Instead, we will
use both random uniform patrolling and plain clothes
officers to address problems on trains and in the stations.
These tactics will help focus on crimes of disorder
(i.e. fare evasions, disorderly conduct, panhandling,
smoking, etc.).
We are always looking for better ways to protect and
serve our customers and will continue to do so in the
future.
Our standards speak for themselves. In 1996 MARTA
Police became nationally accredited by the Commission
on Accreditation for Law Enforcement Agencies (CALEA).
It was also one of the first agencies to earn Certification
from the State of Georgia.
WE WILL NEED YOUR HELP
M*PACT will analyze problem areas by collecting data
from calls for service, customer suggestions and previous
crimes. We will need your assistance in making your
MARTA system a safe and friendly environment.
Call our Customer Service Center and report general
areas of concern. In an emergency, call MARTA Police
directly at 404-848-4911. Help us make MARTA the best
ride in town.
CUSTOMER SERVICE CENTER
404-848-4800
MARTA POLICE
(Emergency)
404-848-4911
MARTA MISSION
The MARTA mission is to provide a safe, clean, reliable
and cost effective transportation system that contributes
to growth and the quality of life in our community.
MARTA's primary goal is to provide quality service.
VISION
The MARTA Police Department will provide a
safe and secure system for our customers and the community,
and we will be mindful of the need for the public's
trust and confidence.
MISSION
It is our mission to provide well trained,
professional members of the MARTA Police Department
who are empowered as a team to protect the customer,
the community, and the public transit system.
PRINCIPLES
- Always value customers and employees, and treat
them with dignity and respect.
- Solicit and respond to ideas from customers and
members of the MARTA Police Department through free-flowing,
constructive communications.
- Encourage personal growth through the realization
that a law enforcement career can be physically and
mentally difficult for the employees and their families.
- Our approach to law enforcement will always demonstrate
our integrity, honesty, and compassion for the needs
of the community.
Contact Information
Chief Wanda Y. Dunham
404-848-4900
Assistant Chief Carol Johnson
404-848-4909
PRECINCTS
Central Precinct: 404-848-3098
South Precinct: 404-848-3641
North Precinct: 404-848-3902
East Precinct: 404-848-3072
MARTA POLICE DEPARTMENT
2424 Piedmont Road
Atlanta, Georgia 30324
EMERGENCY
404-848-4911
For more information contact:
Crime Analyst
404-848-4916
Web Disclaimer
This information is provided for personal
use only as general information. While attempts are
made to maintain the accuracy of this information, it
should not be relied upon for any purpose without confirmation
in writing by MARTA Police. The MARTA Police Department
is not liable to users of this data for any loss or
damages arising from the reporting, use or modification
of the data. The MARTA Police Department may update
or modify the data at any time without notice and makes
no commitment to update the information contained herein.
For official crime reports and assistance
call MARTA Police Services at (404) 848-4900.
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