The Police Communications Center receives emergency calls, complaints and inquiries from the public, and evaluates the information to determine the appropriate response. Police Communications is also responsible for answering over 1,200 assistance phones in the system including emergency silent alarms, call boxes and elevator phones.
Incoming calls from non-English speaking customers continue to increase. The Department subscribes to Language Line, which is a commercial service that provides translation assistance immediately upon request. Translators can be conferenced into live calls to facilitate a means of communicating with the immensely diverse population that rides the System.
Emergency calls dial: 404-848-4911
For non-emergency calls dial: 404-848-4910
Police Communications is available 24 hours a day and 7 days a week.