|This course is intended for all audiences|
|Course Title||Customer Service Basics|
|Course Goal||Provide participants with a foundation for excellence in customer service by understanding basic best practice customer service fundamentals|
|Course Description||At the completion of this program, participants will be able to: Define Customer Service, verbalize understanding of the importance of listening to the customer. Understand the process of servicing a difficult customer.|
|Course Prerequisites||Open to all employees|
|Register for This Class||To
register for a class please use iLearning Learning Management System located in
For step-by-step instructions go to http://martanet/data/JA_LEARNER.pdf or contact LMS Administrator, Shaundra Boyd at firstname.lastname@example.org.