logo This course is intended for all audiences
Course Title Customer Service Impact (CSI)
Course Goal The purpose of this workshop is to assist MARTA employees in managing the customer experience.
Course Description The program will explore the personal responsibility of each employee and the actions we should take each time we interact with an internal or external customer. At the completion of this program, participants will be able to:

  • Redefine Customer Service
  • Learn what “Striving for Routine Excellence” looks like
  • Develop a toolkit for addressing Difficult Customer Encounters
  • Perform as CSI Specialist
  • Build your own Action Plan
Course Prerequisites none
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