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Home > Using MARTA > Safety on MARTA


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Routes/Scheduling Information:
Monday - Friday: 7am to 7pm
Weekends & Holidays: 8am to 5pm

Customer Services Center:
Monday - Friday: 8am to  5pm

Customer Service email address

TTY/TDD Phone Number:
(Hearing Impaired)
(404) 848-5665





Escalator Safety Tips

  • Always face forward and hold the hand rail.
  • Step on and off promptly.
  • Stand to the right.
  • Stay clear of moving parts. (Loose shoe laces and clothing can get caught in escalators.)
  • Carry personal items. Do not rest them on the hand rails or steps.
  • Do not walk up or down an escalator that is not working. Use the nearest stairs or elevator.
  • Please do not board an escalator if it is overcrowded or not working.
  • Only travel in the direction of escalator movement.
  • Always hold children’s hands.

Please do not use escalators if you are:

  • Carrying heavy or large packages/luggage
  • Traveling with a child in a stroller
  • In a wheelchair or using crutches
  • Having any difficulties accessing the escalators

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Remember Safety First...Ride Safe




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TTY Schedule (404) 848-5665

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