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Overview of MARTA KPIs

The MARTA Board of Directors worked with staff to update the Authority’s overall strategic plan (vision, mission and goals), including the formal establishment of Key Performance Indicators (KPI’s) intended to help better assess MARTA’s operational and financial  performance. The KPI program has been designed to enhance transparency, accountability, and overall agency performance.

The Report Card below tracks our monthly successes and also shows where improvement is needed.

To view detailed information click each KPI e.g. Part 1 Crime or Bus On-Time Performance.

KPI Legend

green MEETING TARGET
red icon NOT MEETING TARGET
     NEWS & EVENTS

MARTA Report Card-Key Performance Indicators (KPIs)

 


MAY 2014
MARTA KPIs Monthly Performance
Against Target
 
Part I Crime Rate
Not on Target
View all KPIs for Safety & Security Section
Bus On-Time Performance
On Target
View all KPIs for the Bus Section
Mobility On-Time Performance
Not on Target
View all KPIs for the Mobility Section
Rail On-Time Performance
Not on Target
View all KPIs for the Rail Section
Escalator Availability
On Target
View all KPIs for the Facilities Section
Elevator Availability
On Target
View all KPIs for the Facilities Section
Budget Variance
Not on Target
View all KPIs for the Financial Section
Bus Cost per Passenger Trip
On Target
View all KPIs for the Financial Section
Rail Cost per Passenger Trip
On Target
View all KPIs for the Financial Section
Average Customer Call Wait Time
Not on Target
View all KPIs for the Customer Service Section
Customer Call Abandonment Rate
Not on Target
View all KPIs for the Customer Service Section


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