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Metropolitan Atlanta Rapid Transit Authority

 

 --- CALLING HOURS: ---

Routes/Scheduling Information: 
Monday - Friday: 7am to 7pm
Weekends & Holidays: 8am to 5pm

Customer Services Center:
Monday - Friday: 8am to  5pm

Customer Service email address
custserv@itsmarta.com

     NEWS & EVENTS

MARTA Lost and Found

Inquire about a Lost Item
If you have misplaced an item, MARTA provides a process to reclaim items that are recovered and turned in. With over 500,000 customer trips per day, unfortunately, MARTA will not be able to stop each bus and rail vehicle to look for misplaced items. However, there are two (2) ways to inquire about an item that has been lost within the MARTA Bus and Rail system:

Online
For items lost within the MARTA Bus and Rail system, our online Lost and Found Inquiry form is the easiest and most efficient way to report lost items. Once you submit information on the lost item online, it will be entered into our tracking system for processing and will be accessible to Lost and Found personnel. Within 24 hours (or on the next business day) you will receive a confirmation email. Please note IF your item is found it may take up to five (5) business days to reach our lost and found department.

Walk-In
Additionally, customers without internet access may inquire about their lost items in person and complete a ‘Lost Item Inquiry’ form in the Lost and Found office – see address below:

MARTA Lost and Found Office
Five Points Rail Station
30 Alabama Street, SW
Atlanta, GA 30303

The Lost and Found office is conveniently located near the Forsyth Street entrance (outside of faregate area) to the Five Points station. Walk-in inquiries are permitted during the following operating hours: Monday – Friday,  9:00AM –– 5:00PM, excluding national holidays.

Special Note:
Please, do not report the same lost item more than once. Repeated claims will not help the process work more efficiently.
Be specific and provide as much detail as you can when describing your lost item. Our online form will help to guide you.
We will contact you only if a match is found for your lost item. It may take up to five (5) business days for us to match your item, retrieve it and contact you. If we do not contact you within two (2) weeks, unfortunately it may mean that your item was not recovered.

Hours of Operation
Items are available for pick up from the Lost and Found office during the following operating days and hours: Monday – Friday, 9:00AM – 5:00PM. The office is closed on weekends and all federal holidays.

Return of Lost Items
You will only be contacted if a match is found for your item. Repeated visits or emails to our Lost and Found office will not help the process work more efficiently. If you are not contacted, it means that your item was not recovered. MARTA makes every attempt to return lost items to their rightful owners. For further information, see the FAQ.
Lost items are held for 30 days. After 30 days, unclaimed items are donated to charity, properly disposed of, or destroyed.

Lost and Found FAQ

How do I report a lost item?
Online:
 The easiest and most efficient way to report a lost item is through our online Lost and Found form. Once submitted, all of your lost item information will be accessible by Lost and Found personnel. You will receive a confirmation email to verify receipt of your inquiry.

Walk-in: Additionally, you may come directly to the Lost and Found office (conveniently located inside of the Five Points rail station) to inquire about a lost item or to complete a Lost Item Inquiry form, or

Call-In: You can contact the Lost and Found office by calling 404-848-3208 during our normal operating hours: Monday – Friday,  9:00AM –– 5:00PM, excluding national holidays
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How long does it take for a recovered item to reach the Lost & Found Office?
IF your item is recovered, it can take up to 5 days for items to be routed to and processed by our Lost and Found office at the Five Points rail station. Processing times vary depending on the type of item and where it was lost within the MARTA system.
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How will I know that my item has been recovered?
IF your item is recovered, you will be contacted by phone or email (based on the contact information that you provide) by a MARTA Lost and Found team member. The item can be picked up during our regular business hours - Monday – Friday, 9:00AM – 5:00PM.
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What if I live out of town or I cannot come pick my item up?
Shipping arrangements (door-to-door pick up and delivery) for recovered items is the sole responsibility of the customer. Recovered items will be packaged and available for pick up. Provide your shipper/courier with the address below and reference the property ID number (this number will be provided by the Lost and Found staff). The following shipping carriers can arrange for door-to-door pick up and delivery services:

Shipper/Courier pick-up location:

MARTA

2424 Piedmont Road NE

Atlanta, GA 30324

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After I am contacted about a recovered item, where do I go to claim it?

MARTA Lost and Found Office
Five Points Rail Station
30 Alabama Street, SW
Atlanta, GA 30303

The Lost and Found office is conveniently located near the Forsyth Street entrance to the Five Points station (outside of the faregate area).
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What do I need to bring to claim a recovered item?
You will need to bring with you a Valid photo identification.
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How long does MARTA hold a recovered item?
Recovered items are held for 30 days.
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What happens to unclaimed items?
After 30 days, unclaimed items are donated to charity, disposed of, or destroyed.
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What happens if I lose my Breeze® Card?
If your Breeze® card has been registered for balance protection and you lose it, call 404-848-5000 and follow the prompts.   DO NOT submit a lost item report for a lost Breeze® cards (including Reduced Fare and Mobility cards).
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What is the process for claiming keys and eyeglasses?
If you have lost keys or eyeglasses, please visit the Lost and Found office (during business hours) as these items are too numerous and non-descriptive to determine ownership without visual confirmation. Do not complete a Lost and Found form for these items.
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How do I claim my cell phone?
Cell phones will be released to customers who can provide either of the following specific details: the cell phone’s screen saver, other descriptive information, such as key contact names and numbers (please bring in your cell phone charger, as your phone may have lost it’s charge); or their ESN (Electronic Serial Number) -contact your cellular provider and get this information prior to coming to the Lost and Found office. No cell phones will be released without at least one of these identifiers.
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How are wallets and purses processed?
If a wallet or purse is found and it contains identification, a postcard will be mailed to the address listed on the identification. If a lost item report has been opened by the owner, contact information (phone number/email address) will be used to notify the owner that the lost item has been recovered. In order to claim this item, another form of identification bearing your name and address will be required.
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Can someone else claim my lost item?
Yes, someone may pick up the lost item for you but must have a notarized statement from the owner granting permission to pick up the item. A copy of the photo identification of the person claiming the item will be attached to the notarized statement and filed (only driver's licenses or state issued identification cards will be accepted). No exceptions will be made to this policy.
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