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Metropolitan Atlanta Rapid Transit Authority

 

 --- CALLING HOURS: ---

Routes/Scheduling Information: 
Monday - Friday: 7am to 7pm
Weekends & Holidays: 8am to 5pm

Customer Services Center:
Monday - Friday: 8am to  5pm

Customer Service email address
custserv@itsmarta.com

     ABOUT MARTA

Title VI Notice to the Public

Metropolitan Atlanta Rapid Transit Authority (MARTA) Title VI Notice to Public

Metropolitan Atlanta Rapid Transit Authority (MARTA) gives public notice of its policy to assure full compliance with Title VI of the Civil Rights Act of 1964 and all related statues.  Title VI requires that no person in the United States of America shall, on the grounds of race, color, or national origin, be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity for which MARTA receives Federal financial assistance.

To request a copy of the Authority’s Title VI program contact MARTA.  To request copies of the program in an alternative format in accordance with ADA and LEP regulations contact MARTA’s Office of Diversity and Equal Opportunity at 404-848-5240.  MARTA offers a variety of resources/services in Spanish, Korean, Chinese, Vietnamese, etc. FREE of charge.  Services include but are not limited to the following:  oral interpreters, written language services and translations of vital documents.

Any person who believes that he or she has, individually, or as a member of any specific class of persons, has been excluded from participation in, been denied the benefits of, or otherwise subjected to discrimination under any Metropolitan Atlanta Rapid Transit Authority (MARTA) service, program or activity, and believes the discrimination is based upon race, color, national origin, gender, age, economic status or limited English proficiency has the right to file a formal complaint.

Complaints will be accepted in writing and may be filed with MARTA’s Office of Diversity and Equal Opportunity Office, 2424 Piedmont Road NE, Atlanta Georgia 30324-3330.  A signed written complaint must be submitted within 180 days of the alleged discriminatory act (or latest occurrence). Individuals may also file complaints directly with the U.S. Department of Transportation (USDOT),  and/or the Federal Transit Administration (FTA) within the 180 day timeframe.

Complaints may also be filed by calling MARTA’s Customer Service Department at : MARTA’s Title VI Compliant Procedure

  • 404-848-5000 (voice) or 404-848-5665 (TDD),
  • via email at www.itsmarta.com,
  • The complaint shall be submitted to the Office of Diversity and Equal Opportunity (DEO), and at a minimum should include the following information:
    • Your name and address, and a telephone number where you may be reached during business hours;
    • A general description of the person(s) or class of persons injured by the alleged discriminatory act(s);
    • A description of the alleged discriminatory act(s) in sufficient detail to enable DEO to understand what occurred, when it occurred, and the basis of the alleged discrimination complaint (race, color, or national origin);
    • The letter must be signed and dated by the person filing the complaint or by someone authorized to do so on his or her behalf. 
 



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