Key Performance Indicators

Escalator Availability

Definition: Measures the percentage of service hours during which escalators are available for customer use.

Performance (September 2016 and Fiscal year-to-date):

In September, met the Target; the actual being 98.78%, planned downtime being 1,197 hours and unplanned downtime being 217 hours. 3 units were down at Arts Center, Brookhaven and Five Points stations.