Key Performance Indicators

Escalator Availability

Definition: Measures the percentage of service hours during which escalators are available for customer use.

Performance (December 2016):

In December, met the Target; the actual being 98.77%, planned downtime being 1,018 hours, unplanned downtime being 234 hours and the actual excluding planned downtime being 99.77%. 3 units were down at Lenox, Five Points and CNN/GA Dome stations.