About
MARTA

Key Performance Indicators

Mobility Complaints per 1K Boardings

Definition: Measures customer concerns about Mobility service (e.g. on-time; courtesy; etc.) per 1,000 MARTA Mobility boardings.

Performance (October 2016):

In October, met the Target; the actual being 3.99 - an improvement of 0.40 compared to that in October 2015.

Actions:

Improve operator training.