About
MARTA

Key Performance Indicators

Mobility Complaints per 1K Boardings

Definition: Measures customer concerns about Mobility service (e.g. on-time; courtesy; etc.) per 1,000 MARTA Mobility boardings.

Performance (September 2016 and Fiscal year-to-date):

In September, met the Target; the actual being 3.59 - an improvement of 1.47 compared to that in September 2015.

Actions:

Improve operator training.