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Mobility Complaints per 1K Boardings

Definition: Measures customer concerns about Mobility service (e.g. on-time; courtesy; etc.) per 1,000 MARTA Mobility boardings

Performance (May 2016 and Fiscal year-to-date):

In May, did not meet the Target; the actual being 7.17. On May 21, MARTA Mobility service has been outsourced.




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