About
MARTA

Key Performance Indicators

Mobility Complaints per 1K Boardings

Definition: Measures customer concerns about Mobility service (e.g. on-time; courtesy; etc.) per 1,000 MARTA Mobility boardings.

Performance (November 2016):

In November, met the Target; the actual being 2.85 - an improvement of 1.49 compared to that in November 2015.

Actions:

Improve operator training.