About
MARTA

Key Performance Indicators

Customer Call Abandonment Rate

Definition: Customer Call Abandonment Rate measures the percentage of customers who terminate a call while waiting for a customer representative to answer.

Performance (December 2016):

In December, met the Target with a 3.25% cushion, which was an increase of 0.70% compared to that in the previous month and a decrease of 3.40% compared to that in December 2015.