Key Performance Indicators

Rail Complaints per 100K Boardings

Definition: Measures the number of customer complaints about rail service per 100,000 rail passenger boardings.

Performance (September 2017):

In September, did not meet the Target; the actual being 1.02 - an increase of 0.47 compared to that in the previous month and an increase of 0.22 compared to that in September 2016.