About
MARTA

Key Performance Indicators

Rail Complaints per 100K Boardings

Definition: Measures customer concerns about rail service per 100,000 rail passenger boardings.

Performance (November 2017):

In November, met the Target; the actual being 0.53 - a decrease of 0.13 compared to that in the previous month and an increase of 0.33 compared to that in November 2016.