About
MARTA

Key Performance Indicators

Customer Call Abandonment Rate

Definition: Customer Call Abandonment Rate measures the percentage of customers who terminate a call while waiting for a customer representative to answer.

Performance (November 2017):

In November, met the Target with a 1.91% cushion - a decrease of 0.36% compared to that in the previous month and an increase of 2.04% compared to that in November 2016.