Customer Call Abandonment Rate
Definition: Customer Call Abandonment Rate measures the
percentage of customers who terminate a call while waiting for a
customer representative to answer.
Performance (October 2019):
In October, missed the Target by 1.75%; the actual being 7.75% - an increase of 1.13% compared to that in the previous month and an
increase of 1.48% compared to that in October 2018.