About
MARTA

Key Performance Indicators

Average Customer Call Wait Time (in seconds)

Definition: Average Customer Call Wait Time measures the average time a customer waits before speaking to a customer service representative.

Performance (October 2019):

In October, missed the Target by 19 seconds; the actual being 79 seconds - an increase of 12 seconds compared to that in the previous month and an increase of 20 seconds compared to that in October 2018.