About
MARTA

Key Performance Indicators

Mobility Complaints per 1K Boardings

Definition: Measures customer complaints about Mobility service (for example, on-time performance; operator courtesy; etc.) per 1,000 MARTA Mobility boardings.

Performance (April 2021):

Mobility Complaints per 1K Boardings in April was 5.11, which did not meet the target of 4.00. Note: Lower Mobility Complaints per 1K Boardings is better.