Mobility Complaints per 1K Boardings
Definition: Measures customer complaints about Mobility service (for example, on-time performance; operator courtesy; etc.) per 1,000 MARTA Mobility boardings.
Performance (April 2026):
In April 2026, there were 1.67 complaints per 1,000 bus boardings. This met the target of 4 or fewer complaints per 1,000 bus boardings.