About
MARTA

Key Performance Indicators

Mobility Complaints per 1K Boardings

Definition: Measures customer complaints about Mobility service (for example, on-time performance; operator courtesy; etc.) per 1,000 MARTA Mobility boardings.

Performance (May 2026):

In May 2026 there were 2.22 complaints per 1,000 bus boardings. This met the target of 4 or fewer complaints per 1,000 bus boardings.